Vitvisa Terms & Conditions — Complete usage guide

Welcome to Vitvisa. These Terms & Conditions apply to your use of the Vitvisa online gaming platform (hereinafter referred to as "Vitvisa" or "the platform"). By accessing the Vitvisa site or application or using any service, you fully accept these terms.

These Terms & Conditions constitute a legally binding agreement. If you do not agree with any part of these terms, refrain from using Vitvisa.

• These terms are presented in Bengali, and this is the effective version.
• Vitvisa reserves the right to modify these terms at any time.
• Continued use of the platform after changes constitutes acceptance of the new Terms and Conditions.
• Vitvisa is for adults only (18+).

To open an account with Vitvisa, you must provide accurate and complete information. Providing false information may result in account cancellation and forfeiture of deposited funds.

• Each person may open only one account.
• Multiple accounts from the same device or IP address are prohibited.
• You must be at least 18 years old at the time of account registration.
• You are responsible for keeping your password secure.
• Accounts cannot be transferred or sold to third parties.
• Vitvisa may request identification or other documents for verification purposes.

If any information provided during registration changes, notify Vitvisa support as soon as possible. Vitvisa is not responsible for any issues arising from failure to update your information.

Vitvisa accepts deposits via mobile banking, internet banking, and e-wallets. All transactions are processed in Bangladeshi Taka (BDT).

• Minimum deposit is 500 BDT and maximum transaction limits are determined by account level.
• Withdrawal requests are processed within 48 hours at most.
• Your identity may need to be verified before withdrawal.
• Direct withdrawal from bonus balance is not permitted — you must complete the wagering requirements.
• Withdrawal to third-party accounts is strictly prohibited.
• Vitvisa reserves the right to suspend payments in case of suspicious transactions.

Vitvisa offers various bonuses and promotions — welcome bonuses, deposit bonuses, free spins, cashback, and VIP rewards. Each bonus has its own terms, which you should read carefully before accepting.

• Each bonus has a specific wagering requirement (typically 20x–35x).
• If wagering requirements are not met within the specified bonus deadline, the bonus will be forfeited.
• You cannot claim another bonus while one is already active.
• Attempting to claim bonuses through fraudulent means will result in account termination.
• Vitvisa reserves the right to modify or cancel any bonus offer at any time.
• Welcome bonus applies only to first-time registrants.

Special bonus terms may apply to VIP members. For details, visit the Vitvisa VIP page or contact our support team.

Vitvisa offers Sports Betting, Slots, Live Casino, Bingo, and many more games. Each game has its own rules, which you can view before starting play.

• All games are powered by RNG (Random Number Generator) and verified by third parties.
• Incomplete rounds may be cancelled if games are disrupted due to technical issues.
• Betting limits are set individually for each game.
• Unusual winnings resulting from software glitches will be considered void.
• Vitvisa's decision is final in Live Betting situations.
• Playing games via bots or automated methods is strictly forbidden.

For Sports Betting, if any event is suspended or cancelled, Vitvisa will settle bets according to its policies. You can always contact the support team regarding this.

Vitvisa is committed to responsible gaming. Gaming is entertainment and should never be viewed as a source of income.

• Any member can set their own deposit, betting, or session limits.
• You can use the self-exclusion option to keep your account closed for a specified period.
• You can contact Vitvisa support at any time to request an account review.
• Keep your device secure if any family member is a minor.

Vitvisa safeguards your personal information with the highest level of protection. Our privacy policy is an integral part of these terms. Vitvisa never sells your information to third parties.

• Personal information is used solely for service delivery and verification.
• All data is protected through SSL encryption.
• You can request to view or delete your data at any time.
• For more details on our cookie policy, please read our privacy policy.

Vitvisa reserves the right to suspend or permanently close your account for any of the following reasons:

• Violation of Terms & Conditions
• Fraudulent or illegal activity.
• Multiple Account Management
• Providing false identity or information.
• Bonus abuse or attempted system manipulation.
• Account remains inactive for an extended period (more than 12 months).

After account closure, any valid balance will be refunded unless evidence of fraud is found. The refund process will be completed within 7 business days.

If you have any dispute with Vitvisa, contact our support team first to try to resolve it. Our team will respond within 72 hours whenever possible.

• Disputes must be submitted in writing to our support email.
• You have 72 hours to object to game results.
• Vitvisa's final decision is binding on all parties.
• Mandatory arbitration must be attempted before legal action is taken.

Vitvisa reserves the right to modify these Terms & Conditions at any time. When changes are made, notification will be posted on the platform, and the update date at the top of this page will be changed.

Continuing to use Vitvisa after changes means you accept the new Terms and Conditions. We recommend reviewing this page regularly.